Cancellation policy

You can cancel for a full refund until one hour after your scheduled drop-off time, provided the luggage has not been checked in.

Once the partner has checked your luggage in, the booking can no longer be cancelled and is non-refundable.

Once more than one hour has passed after the scheduled drop-off time, self-service cancellation is no longer available.

Use the manage-booking link in your confirmation email, or contact support.

Approved refunds are returned in full to the original payment method. We charge no cancellation fee.

Depending on your bank or card issuer, it can take a few business days for the money to appear.

If you neither arrive nor cancel within the window, the booking is treated as used and is not refunded.

To change a date, time or bag count, contact us at support@tananastorage.com before drop-off. Where a change is not possible, cancel within the window and rebook.

If the location is unexpectedly closed or cannot receive your bags, you get a full refund or help finding another location.

Tanana Storage is operated by Tanana Salong AB (org. no. 559547-5442), Kansligatan 4, 211 22 Malmö, Sweden. Contact: support@tananastorage.com.