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Terms and conditions

These terms apply when you book luggage storage through the Tanana Storage platform.

Last updated: 10 September 2026

1. Our role and the partner's role

Tanana Storage is operated by Tanana Salong AB (org. no. 559547-5442), Kansligatan 4, 211 22 Malmö, Sweden. Tanana Salong AB provides and operates the online booking platform and facilitates your booking, payment, confirmation and support.

The physical storage, receipt, safekeeping and return of your luggage is carried out by the independent partner location you select when booking.

Nothing in these terms removes or limits any consumer right or liability that cannot be excluded under applicable Swedish or EU law.

2. Booking and confirmation

A booking is created when payment is completed. You then receive a confirmation with your booking reference and QR code.

Bring your booking reference or QR code to the partner location when you drop off and collect your bags.

3. Storage days and prices

Prices are charged per bag and per storage day. Any started 24-hour period counts as one storage day.

The price for each bag type, plus the service fee, is shown before you pay. The total shown at checkout is the price you pay.

4. Opening hours

Drop-off and pick-up are only possible during the partner location's opening hours, which are shown on that location's page.

Bags that are not collected before closing time remain stored until the location opens again.

5. Payment

You pay online at checkout using the payment methods shown there. This is an online-booking-only service; partner locations do not accept cash.

6. Check-in and check-out

The partner checks your bags in against your QR code or booking reference, and checks them out when you return.

Bags are only released to the person presenting the booking.

7. Prohibited items

Customers must not store, or attempt to store, any item that is illegal to possess, transport or store under applicable law, or any item that may create an unreasonable safety, security, health or legal risk to Tanana Storage, a partner location, its staff, other customers or property.

Prohibited items include, but are not limited to:

Illegal drugs, unlawfully possessed controlled substances or other illegal substances.

Firearms, ammunition, explosives, fireworks, weapons or other dangerous items where possession or storage is unlawful or otherwise prohibited by the partner location.

Flammable, combustible, toxic, corrosive, radioactive, infectious or otherwise hazardous substances or materials.

Stolen property, counterfeit goods where unlawful, or property obtained through unlawful activity.

Any item whose possession, transportation or storage would violate applicable Swedish, EU or other applicable law.

Live animals or other living creatures.

Any item that may reasonably endanger people, premises, other stored property or the normal operation of a partner location.

8. Customer responsibility

The customer is solely responsible for ensuring that their luggage and its contents comply with applicable law and these terms. By handing luggage to a partner location, the customer confirms that it does not contain any prohibited item.

9. Right to refuse or take necessary action

Tanana Storage and partner locations may refuse to accept or store luggage where they reasonably believe that it contains a prohibited item or presents a safety, security or legal risk.

Where reasonably necessary for safety, security or compliance with applicable law, Tanana Storage or the partner location may take appropriate action permitted by law, including contacting the customer, refusing or terminating storage, isolating the luggage where appropriate, or contacting the police, emergency services or other competent authorities.

Nothing in these terms requires Tanana Storage or a partner location to open or search customer luggage, except where permitted by applicable law and reasonably necessary in the circumstances.

10. No protection for prohibited items

Prohibited items are not eligible for Tanana Luggage Protection. A bag containing a prohibited item may also be excluded from protection where the prohibited item caused or materially contributed to the loss, theft, damage, claim or incident.

11. Customer liability

To the extent permitted by applicable law, the customer is responsible for loss, damage, reasonable costs or third-party claims directly caused by their breach of this Prohibited Items section.

Nothing in this section excludes or limits any consumer right or liability that cannot legally be excluded or limited under applicable Swedish or EU law.

12. Uncollected luggage

If bags are not collected, we contact you using your booking details, and storage days continue to accrue at the same daily rate.

Bags still uncollected after 30 days may be handed to the police or disposed of in accordance with Swedish law.

13. Cancellation

Cancellations and refunds are described in our Cancellation Policy.

14. Protection and liability

Luggage protection is described in the Luggage Protection section below. Liability for loss or damage is limited as set out there, except where liability cannot be limited by law.

15. Your responsibilities

Give accurate booking details, arrive within the location's opening hours, do not store prohibited items, and follow reasonable instructions from partner staff.

16. Governing law and contact

Swedish law applies. Disputes may be brought before Swedish courts or the National Board for Consumer Disputes (ARN).

Questions about these terms: Tanana Storage is operated by Tanana Salong AB (org. no. 559547-5442), Kansligatan 4, 211 22 Malmö, Sweden. Contact: support@tananastorage.com.

Tanana Luggage Protection – Terms & Conditions

Tanana Storage is operated by Tanana Salong AB (org. no. 559547-5442), Kansligatan 4, 211 22 Malmö, Sweden. Tanana Luggage Protection is a contractual protection commitment provided by Tanana Salong AB for eligible luggage stored through a valid, paid Tanana Storage booking. It is not insurance and does not make Tanana Salong AB, Tanana Storage or any partner location an insurer.

What is covered

  • Tanana Luggage Protection covers eligible loss, theft or accidental damage to a customer's booked luggage and eligible contents where the loss, theft or damage occurs while the luggage is in the care of a Tanana partner location during the valid booked storage period.
  • If a claim meets these Protection Terms and the customer provides sufficient reasonable evidence of the eligible loss, theft or accidental damage, Tanana Storage will provide compensation based on the documented actual value of the eligible property, up to €3,000 per booked bag.
  • Protection applies only to bags actually declared and paid for in the Tanana booking.
  • Electronic items and other items subject to specific coverage limitations are covered only to the extent expressly stated in their applicable specific section below. Where a specific protection rule conflicts with the general coverage described in this section, the specific rule applies.

Electronic items and valuables

  • Electronic devices and other high-value items, including mobile phones, laptops, tablets, cameras, smartwatches and similar electronic equipment, may be stored at the customer's own risk.
  • Under Tanana Protection, electronic items are covered only in the event of fire or confirmed burglary at the storage location, subject to these Protection Terms. Accidental damage, breakage, scratches, water or moisture damage, mechanical or electrical failure, battery damage, data loss, software loss, or damage caused by inadequate packing or normal handling is not covered.
  • For electronic items, the maximum eligible value is SEK 5,000 per item. Any value exceeding SEK 5,000 is excluded from Protection and remains the customer's own responsibility.
  • The customer must provide reasonable proof of ownership, purchase price and age of the item, such as a receipt, invoice, bank transaction or other reliable documentation. Any approved compensation is based on the item's reasonable value immediately before the loss, taking age, condition and depreciation into account, and will never exceed the applicable Protection limit.
  • In the event of burglary, Tanana may require a police report and any other documentation reasonably necessary to verify the incident and the claimed loss.
  • Electronic devices must be securely packed and protected inside the luggage. Damage resulting from insufficient or unsuitable packing is not covered under Tanana Protection.
  • No duplicate compensation will be paid for the same loss. The customer must disclose any compensation received or payable under another insurance or protection scheme.
  • These limitations apply specifically to Tanana Protection and do not exclude or restrict any rights or liability that cannot legally be excluded under applicable mandatory law.

Actual value and depreciation

  • The €3,000 amount is the maximum protection limit per booked bag and is not an automatic payment.
  • Compensation is based on the reasonably established actual value of the eligible property immediately before the loss or damage.
  • When determining value, Tanana may reasonably take into account the item's original purchase price, age, condition, normal wear and tear, depreciation and available evidence of its current value.
  • Protection does not automatically provide the cost of replacing a used item with an equivalent brand-new item.
  • Compensation will not exceed the proven eligible loss or €3,000 per booked bag, whichever is lower.

Proof of ownership, existence, age and value

  • Customers making a claim must provide reasonable evidence supporting the existence, ownership, age and value of the claimed property.
  • Evidence may include, depending on the circumstances: purchase receipts or invoices; online order confirmations; bank or card transaction records; serial numbers, IMEI numbers or other identifying information; warranty or registration information; photographs or videos showing the item before storage; photographs taken during check-in, where available; original packaging or product documentation; or other reasonably reliable evidence demonstrating ownership, existence, age or value.
  • An original purchase receipt is not always required if the customer can provide other sufficient and reliable evidence.
  • A Tanana booking alone does not establish that a particular item was inside a customer's luggage. The customer must provide reasonable evidence supporting the items included in the claim.
  • Tanana may request additional reasonable information or documentation where necessary to verify ownership, existence, age, condition or value.

Fragile items

  • Fragile property such as glass, ceramics and similar items should be appropriately wrapped or protected before being handed to the partner location.
  • Tanana may reject or proportionately reduce an accidental-damage claim where inadequate packaging or protection caused or materially contributed to the damage.
  • Tanana and the partner location are not responsible under this protection for damage resulting primarily from an item's inherent fragility or from inadequate packing by the customer during otherwise reasonable storage and handling.
  • For electronic devices, only the "Electronic items and valuables" section applies.

Evidence that the incident occurred during storage

  • The customer must provide reasonable evidence that the claimed loss, theft or accidental damage occurred while the luggage was in the care of the partner location during the valid booked storage period.
  • Depending on the nature and circumstances of the claim, Tanana may reasonably request: the booking reference and proof of payment; details of the partner location and storage period; a description of the luggage and claimed contents; photographs before and/or after storage; available check-in photographs; receipts, invoices or transaction records; serial or IMEI numbers; information from the partner location; relevant security information or footage where lawfully available; a police report where reasonably appropriate in cases involving suspected theft; and other reasonable evidence necessary to establish and investigate the claim.
  • Tanana will consider the evidence as a whole and will not require one specific type of evidence where other reliable evidence reasonably establishes the claim.

Check-in verification

  • A photograph of the luggage may be taken at check-in for security, booking verification and claim-assessment purposes.
  • Where a check-in photograph exists, it may be considered together with the other available evidence when assessing a claim.
  • A check-in photograph of a closed bag does not by itself prove or disprove the presence of every item claimed to have been inside the bag.

Reporting a claim

  • Customers should report visible loss or damage to the partner location as soon as it is discovered and, where reasonably possible, before leaving the partner location.
  • The customer must also report the claim to Tanana Storage in writing within 48 hours after check-out.
  • The claim should include the booking reference, a description of what happened, details of the affected luggage or contents, available photographs and reasonable evidence of ownership and value.
  • If additional information is reasonably required, Tanana may ask the customer to provide it as part of the investigation.
  • A delay in reporting may affect a claim where the delay materially prevents or prejudices Tanana's ability to establish what happened, subject always to mandatory applicable consumer law.

Investigation and fair assessment

  • Tanana will investigate eligible claims fairly and reasonably based on the available evidence, the booking records, information from the customer and partner location, the circumstances of the incident and these Protection Terms.
  • A claim will not be rejected arbitrarily.
  • Tanana may reject or proportionately reduce a claim where the customer cannot reasonably establish the existence, ownership, value or circumstances of the claimed loss or damage, where the customer's actions materially contributed to the loss or damage, or where an exclusion in these Protection Terms applies.
  • Tanana may request reasonable cooperation from the customer and the partner location when investigating a claim.

No double compensation

  • Tanana Luggage Protection is intended to compensate an eligible actual loss, not to provide multiple payments for the same loss.
  • The customer must disclose whether they have made a claim or received compensation for the same loss, theft or damage from a travel insurer, home insurer, card issuer, carrier or any other third party.
  • Tanana may request reasonable documentation concerning such other claim or compensation.
  • Tanana will not compensate the customer again for an amount already compensated by another party for the same loss.
  • If another party has compensated only part of an eligible loss, Tanana may assess the remaining uncompensated eligible loss under these Protection Terms, subject to the applicable €3,000 per-bag limit.

Fraudulent, false or exaggerated claims

  • Customers must provide truthful and accurate information when making a claim.
  • Tanana may reject a claim where there is reasonable evidence that the customer knowingly provided materially false, fabricated, altered or misleading information or evidence, deliberately concealed material information, or knowingly exaggerated the existence or value of a claimed item or loss.
  • Suspected fraud or criminal conduct may be reported to the appropriate authorities where permitted or required by applicable law.
  • A genuine mistake or minor inconsistency should not by itself be treated as fraud.

What is not covered

  • Tanana Luggage Protection does not cover:
  • Bookings or payments made outside the Tanana Storage booking system, including cash paid directly to a partner location.
  • Prohibited items as defined in the Tanana Storage Terms & Conditions, and loss or damage caused or materially contributed to by such items.
  • Money, bank cards, precious metals or stones, or other specifically excluded high-value items listed in these Protection Terms.
  • Passports, tickets, official documents or other irreplaceable documents.
  • Perishable goods, leakage or damage caused by liquids or contents improperly packed by the customer.
  • Pre-existing damage, ordinary wear and tear, minor scratches, scuffs or cosmetic marks that do not materially affect the normal use of the property.
  • Loss or damage caused intentionally by the customer.
  • Accidental damage primarily caused by inadequate packaging or protection of fragile or electronic items.
  • Indirect or consequential costs resulting from the incident, such as missed flights, additional accommodation or transportation costs, unless such liability cannot lawfully be excluded under applicable mandatory law.

Prohibited items

  • Illegal or prohibited items are not eligible for Tanana Luggage Protection.
  • The full definition and rules concerning prohibited items are contained in the dedicated Prohibited Items section of the Tanana Storage Terms & Conditions.
  • Where a prohibited item caused or materially contributed to an incident, loss or damage, protection may be refused in relation to the affected claim.

Maximum protection limit

  • The maximum compensation available under Tanana Luggage Protection is €3,000 per booked bag, regardless of the number of individual items contained in that bag.
  • Where multiple eligible items are claimed from the same booked bag, the combined compensation for that bag cannot exceed €3,000.
  • Each bag must have been separately declared and paid for in the booking to have its own protection limit.

Mandatory consumer rights

  • Nothing in these Protection Terms excludes, restricts or overrides any consumer right, remedy or liability that cannot lawfully be excluded or limited under applicable Swedish law, European Union law, or any other mandatory local law or regulation applicable to the customer, booking, partner location or storage service.